Service Desk

Optimize your Help Desk Services!

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A Service Desk
for complete Satisfaction

In questions of IT service management, the quality of the work can be seen from the very first incident, while good IT support is crucial for securing the day-to-day business. Response time, flexibility, quality, and productivity are the critical issues. The areas of configuration management, release management, problem management, and change management are often additionally attached to the service desk and require an integrated approach.

We provide you with support in all aspects of high-quality service desk management in line with ITIL.

Why peopleIT in the
Context of the Service Desk?

We support top management to individual employees in implementing an integrated service strategy.

Proservia offers you flexible and scalable qualified resources and skills - even beyond our own portfolio.

Your employees benefit from further training and retraining in times of digitization and automation.

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Are you interested in
our service desk expertise?

Get in touch with us now!

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Presentation
of our Portfolio

Your path to the cloud:
Proservia offers you the right services.

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Service Desk as a
Managed Service
  

The highest level of multilingual 1st and 2nd level support 24/7. Benefit from our expertise.

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Establishing
a Service Center
  

Construction, development and support of a service desk in your company. This is how you make your service desk a respected supporter of the business.

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Next Generation
Service Desk
  

Self-service, chats and bots. This is how you use digital helpers to improve service quality.

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Quality Enhancement
at the Service Desk

Knowledge management, key performance indicators and process optimization, field services. This is how you make your service desk fit!

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Matching content – explained shortly on 2 pages!

References and Partners

Renowned clients from the SME sector and corporations rely on Proservia’s expertise
With strong partners and on the basis of proven certification,
we work together to make our clients’ business a success.

Delivery Model

Proservia is your experienced and certified partner for
the construction, the optimization and the outsourcing of a
Service Desk.

operate

Consult

We advise on processes and structures, consider tools and infrastructure and analyse the personnel situation.

We take a close look at business requirements and general conditions for a successful service desk.

We design the individual solution for your company, especially with a view to standardization and cost efficiency.

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Project

We design the successful service desk on the basis of the analyses.

We implement the efficient service desk and make adjustments.

When setting up a service desk, we take over the project management with experienced employees.

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Operate

We qualify our employees and continuously optimize performance.

We operate service desks in outsourcing with standardized SLAs.

We have been a partner of major manufacturers for many years and know many customary systems as well as special applications.

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