Field Services

Experts on Site – individual, flexible, holistical!

Field Services

Lifecycle-orientated local Services

Individual demands to IT infrastructures and tools for end user are essential for companies to distinguish themselves from competitors. Focusing on the end users as well as automation of processes are crucial for a high customer contentment, to minimize error rates, and to score the demanded data quality for IT processes and business decisions.

As a subsidiary focused on independent and local services, Proservia Field Services pursues a modular and flexible security concept to guarantee this individuality and optimal inclusion in customer processes.

Our on-site services are used for incident and service requests for hard- and software in context of the office as well as date centers. Service technicians on-site offer the personal contact for end users and constantly care for the current general as well as customer-specific quality and security standards. We transfer our experience and process competence to adjoining fields to score the highest IT satisfaction for our customer’s end users.

Why peopleIT in the
Context of Field Services?

Proservia offers you flexible and scalable qualified resources and skills - even beyond our own portfolio.

Your employees benefit from support, know-how transfer, further training and retraining.

Your top management benefits from VIP services and short to long-term support.

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Are you interested in our
Field Services?

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Presentation
of our Portfolio

Your on-site service:
The perfect offers for you!

Field Services

Hands & Eyes &
3rd Party Management

Recovery of IT-equipment. Support of proprietary or foreign
service providers for repairing or maintainance,
electronic checks as well as support of remote support for
error analysis, control via ticket system is also
available for on-call service.

Field Services

Mobility Device
Support

Support services for mobile devices (smartphone, tablet, handheld scanner), managed mobility services, hardware shipping and exchange, personalized setup, troubleshooting, as well as contract management.

Field Services

Walk-In-Center

Providing a central point of contact in the customer environment – such as service points for quick unbureaucratic help with IT-problems as well as issuing small parts, initial fitting-out, return of IT-equipment , installation services, repair coordination, product & application training.

Field Services

VIP Support
   

AddOn service to standard on-siteservices – such as board support, VIP Incident troubleshooting, VIP replacement device service, VIP user training & support.

Field Services

IT Maintenance
   

Proactive maintenance and functional testing of IT equipment – such as PC maintenance, printer support, vending support.

Field Services

Product Briefing &
Software Distribution

Group or individual briefing for the products and softwares used,
instructions for the general settings, mobility services,
security training, software installation & distribution service.

Field Services

Staging &
Patching

Personalization and configuration of devices according to company specification, “branding” of digital workstations, network installation, connection to IT infrastructure according to the local situation.

Field Services

Refurbishment &
Warranty

Reprocessing of used equipment for reinstatement, recycling or disposal. Certified deleting of data as well as organized execution (contract management, shipping, decommissioning and commissioning).

Field Services

Warranty Handling
   

Warranty handling with manufacturers from disruption alert to problem assessment, repair over to clearance, exchange of devices or parts. The contract management with the manufacturer as well as mailing, commissioning and decommissioning.

References and Partners

Renowned clients from the SME sector and corporations rely on
Proservia’s expertise. With strong partners and on the basis of proven
certification, we work together to make our clients’ business
a success.

Delivery Model

We serve our customers virtually, locally – holistically.

consult

Consult

There is a wide selection of hardware. Proservia finds the right products and supports your employees once or permanently if required.

Individual solutions for your company are a matter of course for our field services.

We advise you by telephone, remotely, on site in your company or centrally at our nearest IT kiosk / walk-in centre.

project

Project

We bundle individual service modules individually for our customers, taking into account all customer interfaces.

Our service packages guarantee reliable, secure and usable IT.

We focus on customer proximity and engaging communication at all levels.

operate

Operate

One-time support, permanent support, VIP support - our field services are at your disposal as you need them.

We procure hardware and software and manage your license and maintenance contracts.

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