How Remote Maintenance Works with Augmented Reality

Augmented reality (AR) and head-mounted displays (HMDs) can make repairs faster and more effective. Learn how you are able to combine people and IT for a more efficient workflow.

Alien worlds are no longer far away and it’s easier for users to virtually immerse themselves in them.

Augmented reality is the evolution of virtual reality. HMDs project onto the real world, not a virtual one.

After some initial difficulties, the market is now on the edge of a breakthrough. By 2022, Hampleton Partners’ market researchers expect $17 billion in revenues from virtual reality. The hot topic in 2018 is the healthcare industry, according to Hampleton Partners. In the manufacturing industry, too, augmented reality is set to rapidly make an impact. The third major area of application for augmented reality is education and training.

Remote maintenance is becoming easier and more effective

Augmented reality opens up completely new possibilities, especially for remote maintenance. Support and repair services can be provided more easily or effectively.

Caterpillar, a specialist in construction machinery, is one of the pioneers in the use of augmented reality, and has teamed up with Scope AR, a provider of HMDs, to create a live video support platform. This allows augmented reality with live streaming video, voice, real-time annotations, working together on the screen and whiteboard.

Video: AR is becoming an everydays tool in production

(Source: Caterpillar Inc. via YouTube)

An expert looks over the shoulder of the construction worker they’re advising and shows them step by step what to do.

Traditional technical documentation becomes surplus to requirements. It is no longer necessary to store tons of instruction manuals in filing cabinets.

Remote maintenance with augmented reality offers significant increases in efficiency and speed as well as cost advantages for repairs.


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Combined with the Internet of Things, which uses sensors to predict which devices are about to fail, thus enabling predictive maintenance, companies gain real competitive advantages based on this new technology of remote maintenance combined with augmented reality.

With a large number of providers already offering augmented reality suites, the future of the technology looks bright.


Source cover picture: da-kuk / iStock